Last updated: Jul 02, 2026
This Refund Policy describes when and how refunds are provided for services purchased from Nath Network & Telecom Inc. (“CDNShark”, “we”, “us”, or “our”). It forms part of our Terms and Conditions. By purchasing the Services, you agree to this Policy.
Certain new subscriptions — such as eligible Web Hosting, Email Hosting, and Cloud VPS plans — may include a money-back guarantee within seven (7) days of your initial purchase. If you are not satisfied, you may request a full refund of the subscription fee within that period, subject to the exclusions below. This guarantee applies once per customer and to first-time purchases only.
The following are non-refundable, except where required by law:
Subscriptions renew automatically. To avoid being charged for a renewal, you must cancel before the renewal date. Charges for a renewal that has already occurred are generally non-refundable, though you may cancel to prevent future renewals.
You may cancel your Services at any time through your Account or by contacting us. Cancellation stops future billing; unless a refund applies under this Policy, it does not entitle you to a refund of fees already paid for the current billing period. Your Services generally remain available until the end of the paid period.
We do not ordinarily provide pro-rata refunds for partially used billing periods. We may, at our sole discretion, issue partial or full refunds or credits in individual cases, and doing so does not obligate us to do so in the future.
To request a refund, contact us at legal@cdnshark.com or through a support ticket, including your account details and the reason for the request. Approved refunds are issued to the original payment method within a reasonable time; the time for funds to appear depends on your payment provider.
If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of your Services. Fraudulent chargebacks may be pursued to recover amounts owed and associated costs.
We may update this Refund Policy from time to time. The “Last updated” date above reflects the current version, which applies to purchases made after that date.
Questions about refunds? Contact us at legal@cdnshark.com.