Email Billing, Renewals and Suspension
Renewals
- Your seats renew together on one invoice, created 5 days before the due date.
- It's paid from your account credit automatically when there's enough; otherwise pay it under Invoices.
- You pay for every seat you own, used or not. Each batch keeps the price it was bought at.
If a renewal isn't paid
| When | What happens |
|---|---|
| Due date | Reminder email |
| Days 1–2 overdue | Overdue notices |
| Day 3 overdue | Mailboxes are suspended: you can't sign in to read or send mail, but incoming mail is still received and kept |
| 30 days after suspension | Email is terminated: mailboxes, their mail and the domain's email setup are deleted permanently |
Pay the invoice at any point before termination and your mailboxes are restored automatically, with all mail received in the meantime.
A late email renewal doesn't affect your other services. Other unpaid invoices on your account can suspend all services, including email, so keep the account in good standing.
Changing the number of seats
- More: Buy Mailbox Seats at any time.
- Fewer: contact support. Deleting mailboxes alone doesn't reduce the bill.