CDNShark Documentation

Email

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Create a Mailbox

Steps

  1. Open Email, pick the domain, and open the Mailboxes tab.
  2. Click Add Mailbox.
  3. Address: the part before the @, for example info or jane.smith.
  4. Password: see Mailbox Password Rules. Use the eye icon to check what you typed.
  5. Click Create Mailbox.

The mailbox shows provisioning, then active after a few seconds. Reload the page to see the update. Then set it up in your mail app: Mail App Settings (IMAP and SMTP).

Address rules

  • Lowercase letters, digits, and . _ -
  • Must start with a letter or digit, up to 63 characters

Seats and storage

  • Each mailbox uses one seat from the domain's plan, at no extra charge. When all seats are used, the button changes to Buy more … seats.
  • Storage per mailbox is set by the plan and shown in the Quota column.

If it shows "error"

Usually the mail server rejected the password as too weak. Click Password, set a stronger one and click Save & Retry.

Deleting a mailbox

Click the trash icon and confirm. All mail stored in the mailbox is deleted permanently. Save anything you need first, for example by copying folders to your computer in your mail app. The seat becomes free for a new mailbox.

Need another address that lands in an existing mailbox? Use an alias instead: Aliases and Forwarding.