CDNShark Documentation

Email

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Aliases and Forwarding

An alias is an extra address that delivers into other mailboxes. Use it for sales@, support@ or postmaster@ without paying for another mailbox: aliases don't use seats.

Create an alias

  1. Open Email, pick the domain, and open Aliases & Forwarders.
  2. Click Add Alias.
  3. From: the address before the @, for example sales.
  4. Forward to: one or more full addresses, separated by commas. They can be mailboxes on your domain or addresses elsewhere, like jane@your-company.com, owner@gmail.com.
  5. Click Create Alias.

Good to know

  • Double-check the Forward to addresses: a typo isn't caught, and mail to it is simply lost.
  • Don't use the same name as an existing mailbox.
  • To change an alias, delete it and create it again.
  • There's no catch-all (an address that receives mail for every unknown name). Create aliases for the addresses you use.
  • If the panel says "Saved, but the node rejected it", delete the alias and try again, or contact support.
  • Forwarding to outside providers (Gmail, Outlook.com) works, but they may treat forwarded spam strictly. Forwarding into a mailbox on your domain is the most reliable.