Valkey Cache Troubleshooting
| Symptom | Likely cause and fix |
|---|---|
| Connection times out | Your server's IP is not on the allowed list. Add it (see Allow Your Servers to Connect). |
NOAUTH or WRONGPASS | Missing or wrong password. Copy it again from Access details. |
NOPERM | The command is an administrative one reserved for us. Open a ticket if you need a setting changed. |
| Keys disappear | The cache was full and removed the least recently used keys, or it restarted (data is not kept). Store important data permanently elsewhere. |
| Cache is often full | Ask support for a larger cache, or set shorter expiry times on your keys. |