CDNShark Documentation

Change a Mailbox Password

1. Open Email, pick the domain, and open Mailboxes.
2. Click Password on the mailbox's row.
3. Enter the New password (see Mailbox Password Rules) and click Update Password.

The new password works immediately. Update it on every device and mail app that uses the mailbox; they'll show a login error until you do.

Forgot the password?

We can't show you the old one; it isn't stored in a readable form. Set a new one as above.

Mailbox stuck on "error"

The window reads Set password & retry. Enter a stronger password and click Save & Retry to finish setting the mailbox up.